Frequently asked questions

Everything parents ask us about our toys, safety, orders and returns - answered in one place.

About VIJVIK Toys

What we make and why parents trust us.

Why should I choose VIJVIK Toys? +

At VIJVIK Toys, we focus on providing safe, high-quality, and engaging toys that bring both fun and learning together. Every product is carefully selected to ensure the best experience for children and peace of mind for parents.

What makes VIJVIK Toys different from others? +

We stand out because we offer:

Child-safe and non-toxic toys
Educational and skill-building products
Carefully selected and quality-checked items
Affordable pricing with great value

Are your toys suitable for learning and development? +

Yes, many of our toys are designed to support creativity, problem-solving, and early learning skills, making them both fun and educational.

Do you ensure product quality before shipping? +

Absolutely. Every product goes through a quality check process before dispatch to ensure it reaches you in perfect condition.

Do you offer reliable customer support? +

Yes, our support team is always ready to help you with product queries, orders, and after-sales support for a smooth experience.

Products, safety & returns

Age guidance, assembly, returns and more.

Are there any small parts or choking hazards to be aware of? +

Some toys may include small parts and are not suitable for children under 3 years of age. We recommend checking the age guidelines mentioned on each product page and ensuring adult supervision when necessary.

Can the toys be used for educational purposes? +

Yes, many of our toys are designed to support learning and development, including skills such as problem-solving, creativity, and hand-eye coordination. Please refer to the product description for specific educational benefits.

Are the toys compatible with other toys or accessories? +

Compatibility depends on the specific product. Some toys are designed to work with standard accessories or similar product ranges, while others are standalone. Detailed compatibility information is provided on the product page.

Is there any assembly or setup needed? +

Certain toys may require basic assembly or setup. Instructions are usually included in the package. If needed, you can also contact our support team for assistance.

What is your Return, Replacement & Refund Policy? +

At VIJVIK Toys, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Non-Electronic Toys

Non-electronic toys are eligible for Return or Replacement within 7 days of delivery only if:

The product is damaged during transit.
The product has a manufacturing defect.
A wrong product has been delivered.

Electronic Toys

Electronic toys are not eligible for return or refund. However, they are eligible for Replacement within 7 days if the product is received damaged, defective, or is not working upon delivery.

How to Raise a Request

Please contact our support team within 7 days of delivery and provide:

Order Number
Clear photos of the product
Photos of the outer package
A complete unboxing video (mandatory for damaged, missing, or defective item claims)

Inspection & Approval

Once the returned product reaches our warehouse, it will be inspected by our Quality Team.

If the product meets our Return & Replacement Policy, the refund or replacement will be processed.
If the product is found to be used, damaged due to misuse, incomplete, or not eligible under our policy, the request may be declined, and the product will be returned to the customer.

Refunds

Approved refunds will be processed within 5–7 business days after the returned product has been inspected and approved.
For prepaid orders, the refund will be credited to the original payment method.
For Cash on Delivery (COD) orders, the refund will be transferred to the customer's bank account or UPI.